Contact ProxaAI Support
We're here to help with your ProxaAI personal AI Jyotishi account, payment disputes, technical problems, or general questions about our AI astrology platform. Support is available in English and Hindi.
Primary Support Channel
The fastest way to reach us is email. We respond to all queries within 3 business days (typically sooner).
Support Email:support@proxaai.com
Payment & Wallet Issues
For payment disputes, duplicate charges, or coins not credited after payment, email us at support@proxaai.com with the following details:
- Your registered email address (used to sign in)
- Razorpay Order ID or Payment ID
- Date and amount of the transaction
- Description of the issue
Please submit payment disputes within 7 calendar days of the transaction. See our Refund & Cancellation Policy for full details.
Technical Issues
For bugs, broken features, or account access problems, email support@proxaai.com with:
- A description of the problem
- Steps to reproduce (if applicable)
- Your browser and device type
- Any error messages or screenshots
Security Disclosures
If you discover a security vulnerability or suspect unauthorised access, please report it responsibly to: support@proxaai.com.
Do not publicly disclose security issues before we have had a chance to review and address them.
General Enquiries
For partnership, press, or general questions: support@proxaai.com
To reach the developer and owner directly, please visit deepakpandey.in.
Website: proxaai.com
Response Times
- Payment issues: Within 3 business days
- Technical bugs: Within 3–5 business days
- Account issues: Within 3 business days
- General enquiries: Within 5 business days
Looking for an AI Astrology Reading?
If you arrived here looking for a reading rather than support, start with one of our AI services:
- AI Vedic Kundli & Janma Kundali
- AI Numerology Readings
- Prashna Kundali — Ask a Question
- Vimshottari Dasha Timing
Or browse the ProxaAI Vedic astrology blog for guides on Mangal Dosha, Sade Sati, Raj Yoga and more.